A national distributor wanted one Victorian handover point instead of multiple partial trucks from their dock.
Challenge
Partial loads left the customer's dock on different days, hurting linehaul cube utilisation and triggering frequent under-cube surcharges.
Documentation mismatches at partner hubs delayed deliveries in NSW and QLD and generated escalations.
Each night's handover lacked a consistent manifest format partners could process without phone follow-up.
Approach
HPS FREIGHT defined a collection schedule from the customer's site to Truganina and built master pallets to partner specifications.
Weight verification occurred before nightly handover. A single transfer manifest with scan confirmation was issued each night.
Our office chased partner milestones when scans slipped rather than leaving the customer to call multiple carriers.
Results
Under-cube surcharges dropped materially for the customer.
Partner delay claims reduced because documentation was consistent shipment to shipment.
The distributor holds one Victorian handover point instead of multiple partial trucks from their own dock.
Enquiries
For similar freight or warehouse programs from Truganina, email info@hpsfreight.com.au or call 03 8820 5141 with pickup, delivery, cargo detail and required timing.
