This Privacy Policy explains how HPS FREIGHT PTY LTD (ABN as registered) collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, when you use our website or engage our freight and logistics services.
Who we are
HPS FREIGHT PTY LTD operates from 155/50 Palmers Road, Truganina VIC 3029. For privacy enquiries contact info@hpsfreight.com.au or phone 03 8820 5141.
This policy applies to personal information collected through hpsfreight.com.au, email, phone, and paper or electronic forms related to transport and warehousing services.
Information we collect
We may collect names, business contact details, job titles, company information, billing details, shipment descriptions, pickup and delivery addresses, and communications you send us.
Website server logs may include IP address, browser type, pages visited, and referring URL. Quote forms collect fields you submit voluntarily.
Why we collect information
We use personal information to respond to enquiries, prepare quotes, perform road transport, warehousing and forwarding coordination, invoice for services, manage accounts, and comply with legal obligations including chain of responsibility and customs-related requirements where applicable.
We do not sell personal information to third parties for their marketing.
Disclosure to others
We may disclose information to carriers, warehouse subcontractors, customs brokers, port operators, IT service providers, and professional advisers where necessary to perform services you request. Regulators or law enforcement may require disclosure by law.
Where information is disclosed overseas (for example international freight partners), we take reasonable steps consistent with applicable law.
Storage and security
Information is held in office systems and service provider infrastructure with access limited to staff and contractors who need it for their role. No internet transmission is completely secure; we take reasonable steps appropriate to the sensitivity of information held.
We retain records for periods required by law and operational need, then destroy or de-identify where practicable.
Your rights
You may request access to or correction of personal information we hold about you by contacting info@hpsfreight.com.au. We will respond within a reasonable period. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.
Complaints about privacy should be directed to us first so we can investigate.
Cookies and website analytics
Our website may use cookies as described in the Cookie Policy. You can adjust browser settings to limit cookies; some site functions may be affected.
We do not use website data to make automated decisions with legal effect about individuals.
Changes
We may update this policy from time to time. The current version is published on this page. Continued use of services after notice of changes constitutes acceptance where permitted by law.
Contact
HPS FREIGHT PTY LTD, 155/50 Palmers Road, Truganina VIC 3029. Email info@hpsfreight.com.au. Phone 03 8820 5141.